Guides

Catch-up (replay) not working: causes and fixes

In Tivelio, catch-up works only with an Xtream account, on the channels your provider archives, and for programmes that have finished. How far back you can go is set by the provider, channel by channel. Almost every problem comes from one of these conditions, or from the provider’s archive itself.

What you see

  • In TV Guide, there is no strip of days (Today, Yesterday…) above the grid: no channel of this category has an archive.
  • On an archived channel, past programmes carry a replay icon. When the provider publishes no guide for that channel, the archive appears as time slots named Archive.
  • A past programme opens the live channel instead of the replay: the channel has no archive, the programme is older than the archive, or it has not finished yet.
  • The replay does not start, and the app shows Stream not available — press OK to retry on a TV or a computer, or Stream not available — tap to retry on a phone or a tablet. On iPhone, iPad, Apple TV, Mac, Windows and Linux, the message is usually Playback error: the player there does not know the exact cause.

While a replay plays, the player shows REPLAY and offers Back to live.

The causes, most common first

  1. Your source is an M3U playlist. Tivelio has no catch-up for playlists, only for Xtream accounts.
  2. Your provider does not archive this channel. Only the channels the provider archives offer catch-up.
  3. The programme is outside the archive. Each archived channel keeps a number of days chosen by the provider; an older programme is no longer served.
  4. The programme has not finished. A programme in progress or still to come opens the live channel; it becomes available in catch-up once it is over.
  5. The date or time of your device is wrong. Tivelio computes the replay period from the device clock: a clock that is hours off asks the server for a period it no longer keeps, or does not have yet, and the server answers that the stream does not exist.
  6. The provider’s archive is missing or broken for that period: the server announces the archive but does not serve the recording. Only the provider can fix it.

What you can check yourself

  • The type of source. Open Accounts: catch-up needs an Xtream account. If your playlist address contains get.php?username=…&password=…, add it again as a new source: Tivelio records it as an Xtream account (Xtream Codes or M3U?).
  • The channel. In TV Guide, check that the channel shows past programmes with the replay icon, or Archive slots. If not, your provider does not archive it.
  • The programme. Choose a programme that has finished, preferably a recent one: the oldest ones leave the archive as time passes.
  • The device clock. Set the date, time and time zone to automatic in the system settings of the device, then try again.
  • The live channel. If the live channel does not play either, the problem is not catch-up: see Channel not playing.
  • The format. Catch-up is always played as a TS stream. The Live stream format setting applies to live channels only and changes nothing here.
  • A new attempt. Press OK, tap the picture or choose Retry in the controls.

What depends on your provider

Which channels are archived, for how many days, and whether each recording is really available: all of this is decided and served by your provider. Tivelio provides no content: it cannot archive a channel, extend an archive or repair a recording that the provider does not serve.

Contact support

Write to support@tivelio.com with the device, the app version shown in Settings › About, the date and time of the programme you tried, and the message you see. Never send us your provider’s password.