Xtream login not working: what each message means
When an Xtream account cannot be added, or stops connecting, Tivelio shows one message per cause, taken from the server’s answer. Here they are, the most common first, with what each one means and what you can check.
No Xtream account answered at this address
The full message is No Xtream account answered at this address. Check the address, the port, the username and the password. The server answered, but not the way an Xtream server answers a valid account. The usual causes:
- a wrong address or a missing port: most providers give an address with a port, for example
http://example.com:8080; - a wrong username or password, an expired or blocked account, or an app the server refuses: many servers answer all of these with the same “not found” page, so Tivelio cannot tell which one it is;
- an address with a path after the port (
http://example.com:8080/something/): Tivelio keeps only the server and the port, so a server installed under a path is not supported; - an empty answer, or a web page instead of the account details.
Incorrect username or password
Incorrect username or password. The server refused the credentials. Check them character by character, with upper and lower case, and look-alike characters such as 0 and O, or l and I. Copying them from your provider’s message avoids most typing mistakes.
Credentials are expired
Credentials are expired. Your subscription has ended at the provider. Only the provider can renew it; after that, nothing needs to change in Tivelio.
This account is suspended
This account is suspended. Contact your provider. The server reports the account as banned, disabled or blocked.
Provider unavailable
Provider unavailable: the server is in error, in maintenance, overloaded, or asks to slow down. Try again later.
Can’t reach the server
Can’t reach the server. Check the address, the port and your connection. No server answered, neither over http nor over https. Possible causes: a wrong address or port, a server that is down, your own network, or a server that refuses the app by cutting the connection without any answer. That last case looks exactly like an unreachable server: try another User-Agent (below).
The provider refused this app or this network
The provider refused this app or this network. Try another User-Agent in the player settings. The server answered that it refuses access. Some providers accept only certain apps: in Settings › Player › Provider connection, the User-Agent setting lets Tivelio present itself as Tivelio, VLC, Chrome, Safari or Firefox, or with a Custom value. Known limit: on the very first launch, this setting cannot be reached from the login form.
Switched to HTTP: not an error
This server does not answer over HTTPS: connected over HTTP, unencrypted. The account has been added. You typed https://, the server answers only over http, so Tivelio switched and tells you. The account page then shows Unencrypted connection (HTTP): your credentials travel unencrypted, as with any http server. On iPhone, iPad and Apple TV, a port that ignores the connection, instead of refusing it, does not trigger this switch.
What you can check yourself
- The address exactly as your provider gave it, with its port and with
http://orhttps://. A link of the formhttp://example.com:8080/get.php?username=…&password=…can be pasted as is: Tivelio reads the server, the username and the password from it. - The same account in another app, or on another network (your phone’s hotspot, for example): it tells you whether your network or the server is involved.
- Do not retry dozens of times in a row: some servers block for a while an address that calls them too often.
- An account that worked and no longer connects: in Accounts, open it and choose Refresh now; the message shown gives the cause. To change the address or the password, choose Edit.
What depends on your provider
The account itself, its expiry date, the number of simultaneous connections, the apps and networks accepted, and the availability of the server all depend on your provider. Tivelio provides no subscription and no content: it cannot unlock, renew or repair an account.
Contact support
If an account works in another app but not in Tivelio, write to support@tivelio.com with the device, the app version shown in Settings › About and the exact message. Never send us your provider’s password.